terong123 Privacy Policy

01 Introduction

This Privacy Policy describes the personal data practices of terong123 in connection with the website, account services, casino games, sports betting features, customer support channels, payment functions, and related services made available through the terong123 platform. The policy applies whenever a person visits, registers with, communicates with, or otherwise uses terong123.

For the purposes of this policy, “personal data” means information that identifies an individual or can reasonably be linked to an identifiable individual. “Processing” includes collecting, recording, organising, using, analysing, storing, sharing, securing, updating, and deleting personal data. References to “player”, “you”, and “your” mean the person whose information terong123 processes.

By using terong123, you acknowledge that you have read this Privacy Policy. Where consent is required for a specific processing activity, terong123 will seek that consent separately or provide an appropriate choice. This policy should be read together with the Terms & Conditions and Responsible Gambling information.

02 Personal Data We Collect

terong123 may collect information directly from you during account registration, identity verification, payment processing, support enquiries, promotion participation, and responsible gambling interactions. The exact information depends on the services you use and the verification measures appropriate to your account.

Identity and account information

terong123 may process your full name, date of birth, username, nationality, residential address, account preferences, and copies or details of identity documents such as a MyKad or passport. This information assists terong123 in confirming that players are aged 21 or above and that accounts are operated by their legitimate owners.

Contact and communication information

We may collect your email address, mobile number, support messages, complaint records, and communication preferences. If you contact terong123 about a deposit, withdrawal, bonus, Liga Super Malaysia market, EPL wager, or casino session, relevant correspondence may be retained as part of the service record.

Financial and transaction information

terong123 may process deposit and withdrawal amounts, MYR account balances, transaction dates, payment references, selected payment channels, and limited payment account details. Channels may include Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX, Maybank, CIMB, Public Bank, Hong Leong, or other supported methods. Complete card or bank credentials may be handled by an authorised payment provider rather than stored directly by terong123.

Technical and activity information

terong123 may record IP address, device type, operating system, browser information, language settings, login times, approximate location, session records, game activity, betting history, bonus use, security events, and website interactions. This information helps terong123 maintain platform performance, detect unusual behaviour, and improve the player experience.

03 How Information Is Collected

terong123 obtains personal data when you provide it directly, when the platform generates operational records, and when necessary service providers return transaction or verification results. Direct collection occurs when you create an account, upload a verification document, request a withdrawal, set a deposit limit, or contact support.

Automatic collection occurs when you browse or use terong123. Server logs and similar technologies may record security, performance, and usage data. These records allow terong123 to maintain sessions, identify attempted account access, remember essential preferences, diagnose errors, and protect the platform from fraud or abuse.

terong123 may also receive limited information from payment processors, identity verification providers, game studios, fraud prevention services, or regulatory and public sources where such collection is lawful and reasonably necessary. Information obtained from these sources is handled under this Privacy Policy.

04 Purposes of Processing

terong123 processes personal data only where there is a legitimate operational, contractual, security, consent-based, or legal reason to do so. Depending on the circumstances, terong123 may use personal data for the following purposes:

• Creating, administering, securing, and closing player accounts;
• Confirming identity, age, eligibility, and ownership of payment methods;
• Processing deposits, wagers, bonuses, refunds, and withdrawals in MYR;
• Providing casino games, live football markets, sports betting, and account services;
• Responding to questions, resolving complaints, and maintaining support records;
• Detecting collusion, bonus abuse, duplicate accounts, fraud, and unauthorised access;
• Meeting anti-money laundering, record-keeping, and other applicable obligations;
• Applying deposit limits, cooling-off periods, or self-exclusion instructions;
• Testing platform stability, analysing service performance, and correcting faults;
• Sending promotional information where permitted and consistent with your preferences.

05 Legal and Operational Basis

Where applicable privacy rules require a recognised basis for processing, terong123 relies on the basis appropriate to the activity. Account administration and payment processing may be necessary to perform the agreement between you and terong123. Identity checks, transaction monitoring, and record retention may be necessary to meet legal or regulatory obligations.

Security monitoring, fraud prevention, service improvement, and complaint management may be undertaken for legitimate operational interests, provided those interests do not improperly override player rights. Marketing communications may rely on consent or another permitted basis. You may request that terong123 stop optional promotional messages through the available account or support channels.

Privacy rights and requirements can vary by location. terong123 applies this policy with regard to relevant data protection principles, including transparency, proportionality, accuracy, security, and responsible retention. Nothing in this policy limits rights that cannot lawfully be excluded.

06 Data Sharing and Disclosure

terong123 does not disclose personal data more widely than reasonably necessary. Information may be shared with carefully selected providers that support payment processing, identity verification, fraud detection, hosting, platform security, game delivery, analytics, customer service, and professional advice.

These providers may process data only for agreed purposes and are expected to maintain suitable confidentiality and security measures. For example, a payment provider may need transaction and account details to process a DuitNow or FPX withdrawal, while an identity provider may need document information to return a verification result to terong123.

terong123 may disclose information to competent authorities, regulators, courts, dispute resolution bodies, or law enforcement where disclosure is required by law, necessary to protect rights or safety, or reasonably connected with suspected fraud or criminal conduct. Data may also be transferred as part of a genuine corporate reorganisation, provided appropriate protections continue to apply.

07 International Data Processing

Some service providers supporting terong123 may operate infrastructure or personnel outside Malaysia. As a result, personal data may be processed in another jurisdiction whose privacy rules differ from those in Malaysia.

Where an international transfer occurs, terong123 takes reasonable steps to use appropriate contractual, organisational, or technical safeguards. These may include confidentiality commitments, restricted access, security assessments, data minimisation, or contractual protections designed to preserve an appropriate standard of privacy.

International processing does not remove the responsibilities described in this policy. terong123 remains committed to handling player information consistently, whether support is provided to a player in Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, Shah Alam, or another permitted location.

08 Information Security

terong123 maintains safeguards designed to protect the confidentiality, integrity, and availability of personal data. Measures may include encrypted transmission, access controls, authentication controls, monitoring, staff confidentiality requirements, secure development practices, backups, vulnerability management, and incident response procedures.

No website, storage system, or internet transmission can be guaranteed completely secure. Players should use a strong, unique password, keep login details private, secure their devices, and notify terong123 promptly if suspicious account activity is detected. terong123 will never request your account password through email or live chat.

If a personal data incident occurs, terong123 will investigate, contain, and assess the event. Where applicable rules require notification to affected individuals or authorities, terong123 will provide notice within the relevant timeframe and include practical steps that players can take.

09 Data Retention

terong123 retains personal data for as long as reasonably necessary to provide services, maintain transaction records, resolve disputes, enforce agreements, prevent fraud, support responsible gambling controls, and satisfy applicable legal or regulatory requirements.

Retention periods differ according to data type and purpose. Basic account, verification, transaction, and responsible gambling records may need to remain available after an account is closed. Shorter-lived technical logs may be deleted or aggregated sooner when they are no longer required for security or operational analysis.

When retention is no longer justified, terong123 will delete, anonymise, or securely isolate the relevant information in accordance with established procedures. A deletion request does not require terong123 to erase information that must lawfully be retained, including records needed to preserve a permanent self-exclusion instruction or investigate financial misconduct.

10 Cookies and Similar Technologies

terong123 may use cookies, local storage, and related technologies to operate essential website functions, maintain secure sessions, remember preferences, measure performance, and understand how features are used. Essential technologies may be required for login security, account navigation, transaction continuity, and fraud prevention.

Optional technologies, where used, may support analytics or relevant promotions. Browser settings may allow you to remove or block certain cookies, but disabling essential storage can prevent parts of terong123 from working correctly. Cookie choices do not remove server-side records that terong123 must maintain for security, transactions, or legal compliance.

11 Marketing Preferences

terong123 may send information about games, sports markets, seasonal Hari Raya promotions, bonuses, or platform updates where permitted. Communications may be tailored using general account activity, but terong123 does not require players to accept optional direct marketing as a condition of holding an account.

You may ask terong123 to stop optional promotional communications. A preference change may take a reasonable period to process. Service messages concerning account security, withdrawals, verification, material policy changes, responsible gambling measures, or other essential matters may still be sent because they are not promotional.

12 Your Privacy Rights

Subject to applicable law and identity verification, you may contact terong123 to request access to personal data associated with your account, correction of inaccurate or incomplete details, or information about how particular data is used.

Depending on the circumstances, you may also request deletion, restriction, objection to certain processing, withdrawal of consent, or a portable copy of eligible information. Some requests may be limited where terong123 must retain information for payment records, fraud prevention, self-exclusion enforcement, dispute resolution, or legal obligations.

terong123 may ask for information needed to confirm identity before responding. This protects account records from unauthorised disclosure. We aim to review legitimate requests within a reasonable period and will explain if additional time is required or if a request cannot be fulfilled in full.

13 Age Protection and Responsible Gambling

terong123 is intended solely for players aged 21 and above. We do not knowingly permit minors to register or gamble. Age verification may include identity documentation and other reasonable checks. If terong123 identifies an underage account, access may be suspended while the matter is investigated.

Information associated with deposit limits, cooling-off periods, risk interactions, and self-exclusion is treated as sensitive operational data. terong123 uses such information to apply player protection measures and to avoid reactivating an account contrary to a valid restriction. For additional guidance, visit the Responsible Gambling page.

Parents and guardians should secure devices, avoid saving gambling login credentials on shared equipment, and use suitable access controls. Anyone who believes a minor has provided information to terong123 should notify the support team promptly.

14 Changes to This Policy

terong123 may update this Privacy Policy to reflect changes in services, technology, security practices, legal requirements, or business operations. The revised date will appear at the top of this page.

Where a change materially affects how terong123 uses personal data, reasonable notice may be provided through the platform or an account communication. Continued use of the service after an update does not remove any consent right or other protection that applies under law. Players are encouraged to review this page periodically.

15 Contact Us

Questions, concerns, complaints, and privacy rights requests may be sent to the terong123 support team. Please describe the request clearly and provide enough account information for terong123 to locate the relevant records. Do not include your password or unnecessary financial credentials.

For general explanations about accounts and payments, you may also review the FAQ. Contractual matters are covered by the Terms & Conditions. Email addresses are displayed as plain text for security and are not clickable.